In the unlikely event that a item arrives damaged or faulty, you must contact us within 14 working days of receiving it. Personalised items are non-refundable unless damaged or faulty. If you wish to return a non-personalised item you must first contact us and all items must be returned within 30 days in the original packaging and in a resalable condition.  

We will process a refund of your order payment directly to your paypal account within 30 days at the very latest, subject to compliance with the returns policy Terms and Conditions and timeframes outlined above.